Privacy Policy

Draft — pending legal review.

Last updated: [date]

This policy explains what personal information REDIMO ("we", "us"), operated by [Company legal name], collects when you visit or buy from this store, how we use it and the choices you have.

Information we collect

Information you give us

Order information: name, shipping and billing address, email address, phone number if provided, and the items you order.
Payment information: processed by our payment providers. We do not receive or store your full card number.
Messages: what you write to us through the contact form or by email.
Newsletter: your email address, if you join our list.

Information collected automatically

Device and usage data: IP address, browser type, pages viewed, referring site and approximate location derived from IP.
Cookies and similar technologies: used to keep your cart, remember preferences such as language, measure traffic and, where you allow it, measure advertising.

How we use it

To process, ship and support your order, including pre-sale updates about your ship date.
To answer your questions and handle returns and warranty claims.
To send marketing emails if you subscribed. Every email has an unsubscribe link.
To detect and prevent fraud.
To understand how the store is used and improve it.
To comply with tax, accounting and other legal obligations.

Who we share it with

We share personal information only with service providers that help us run the store, and only what they need:

Shopify, which hosts the store and processes orders.
Payment processors, to take payment.
Fulfillment and shipping partners, to deliver your order.
Email and customer support tools, to communicate with you.
Analytics and advertising providers [list the tools actually installed, for example Google Analytics or Meta], subject to your cookie choices.

We do not sell your personal information for money. Some advertising cookies may be considered "sharing" or "selling" under certain state laws; you can opt out as described below. We may disclose information when required by law or to protect our rights.

Cookies and your choices

You can accept or decline non-essential cookies in the cookie banner, and change your browser settings to block cookies. Essential cookies are needed for the cart and checkout to work. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of sale or sharing where the law requires it.

How long we keep it

We keep order records for as long as needed to provide the warranty and to meet tax and accounting requirements, typically [number] years. We keep newsletter data until you unsubscribe. We delete or anonymize information when it is no longer needed.

Your rights

Depending on where you live, you may have the right to:

know what personal information we hold about you and receive a copy;
correct inaccurate information;
ask us to delete your information;
opt out of the sale or sharing of personal information and of targeted advertising;
not be treated differently for exercising these rights.

To make a request, write to [support email]. We verify requests using the email address on your order and respond within the time the law requires, usually 45 days. You may use an authorized agent. If we decline a request, you may appeal by replying to our decision.

Children

This store is not directed to children under 13, and we do not knowingly collect their personal information.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure.

Transfers

Our service providers may process information in countries other than the one you live in. Where required, we rely on appropriate safeguards for those transfers.