Shipping & Returns

Draft — pending legal review.

Shipping

Where we ship

REDIMO currently ships to addresses in the United States, including Alaska, Hawaii and Puerto Rico. We do not yet ship to other countries.

Cost

Standard shipping is free on every watch. There is no minimum order.

Two watches in one order

When an order contains two or more watches, $20 is taken off the order automatically at checkout. It applies once per order. If you return one of the two watches, the $20 is deducted from that refund, since the remaining order no longer qualifies.

When your order ships

Every watch is currently sold by pre-sale. Your order ships in the estimated shipping week shown on the product page, in your cart and at checkout. See How the pre-sale works for what happens if that date changes and how to cancel before shipping.

Delivery time

After dispatch, delivery within the contiguous United States usually takes 5 to 10 business days. Alaska, Hawaii and Puerto Rico may take longer. These are estimates from the carrier, not guarantees.

Tracking

You receive an email with a tracking link the day your order leaves. If tracking has not updated for 5 business days, write to us and we will open a trace with the carrier.

Wrong address, lost or damaged parcels

Check your address in the order confirmation email. We can change it any time before the order ships.
If a parcel is confirmed lost by the carrier, we send a replacement or refund your order, whichever you prefer.
If your watch arrives damaged, send us a photo of the parcel and the watch within 7 days of delivery. We replace it at no cost to you.

Returns

30 days to decide

If the watch is not what you expected, you may return it within 30 days of the delivery date for a refund of the price you paid for it.

Condition

To be accepted, a return must be:

in unworn condition: tried on, but with no scratches, marks or signs of use;
with every link and pin you removed, if you sized the bracelet. Sizing the bracelet to try the watch on is fine;
in its original box with everything that came with it.

How to return

Write to us through the contact page with your order number and the reason for the return.
We reply within one business day with return instructions and the return address.
Pack the watch in its box and send it with a tracked service. Keep your receipt.

[Return shipping: state who pays the return postage. Suggested: the customer pays return postage unless the item is defective or we sent the wrong item.]

Refunds

We inspect returns within 3 business days of receiving them and email you the result. Approved refunds go to your original payment method within 5 business days of approval. Your bank may need additional days to post it.

What cannot be returned

Sapphire crystal upgrades once installed (the watch itself may still be returned; the upgrade fee is not refunded unless the watch is defective).
Priority processing fees once the order has shipped.
Watches showing wear, damage or alteration after delivery.

Exchanges

To change model, size (40 mm or 31 mm) or strap, return the watch for a refund and place a new order. Before your order ships, we can change the model or strap directly: just write to us.